- Terri
John Abdo's Return Policy
NexStep guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery. Please be aware that we can only accept returns of orders placed directly through and fulfilled by NexStep. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information.
All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at (888) 695-4838 during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee.
All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. NexStep is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Please send your shipment to:
Belly Buddy
NexSport LLC
P.O. Box 8168,
Van Nuys, CA 91409
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our database.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
For Canadian returns: please follow the same guidelines listed above. If you are returning your order for a refund, your refund will be issued back to you in US Dollars. NexStep is not responsible for any amount lost due to fluctuations in the United States-Canadian exchange rate.
Refund Policy
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.
If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer’s responsibility to contact us within 30 days after delivery if a defective or incorrect item was received. If we are not contacted until after the 30-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.
Shipping and Delivery Terms
All deliveries are shipped from one of several warehouses or fulfillment centers located in the United States.
While we strive to deliver all orders as quickly as possible, we ask all customers to allow us 4-6 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 6 weeks, you have not received your order, please contact our customer service department at 877-692-6301. NexStep reserves the right to use any shipping method we deem necessary. Generally, FedEx Ground and the United States Postal Service are our two most common shipping carriers used. Please be aware that neither FedEx Ground nor the United States Postal Service will require a signature for delivery. Unless you are told otherwise by a NexStep representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order. For more information on FedEx Ground’s shipping procedures, please visit www.fedex.com. For more information on USPS’s shipping procedures, please visit www.usps.com.
A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.
Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.
If a delivery is refused by the customer without authorization from NexStep, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
Backorder Policy
If an item is on backorder, it may not be noted at www.bellybuddysystem.com. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item with no additional shipping and handling costs.
For assistance or clarification of these policies, please contact our Customer Service Department at 877-692-6301. Our business hours are Mon-Fri 8am-5pm (PST).
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Privacy Policy | Return Policy
Safety Warning
Consult with a licensed medical doctor, receive a complete physical examination and obtain your doctor's approval before attempting to use the Belly Buddy System. To assist your doctor in evaluating your ability to use the Belly Buddy safely, provide your doctor with all of the program materials that explain the use of the Belly Buddy. View the DVD completely, read all instructions thoroughly and review all other materials shipped to you in the original packaging before attempting any part of this program to ensure proper and safe use of the Belly Buddy. The creators, participants and distributors of this program do not assume liability for injury or loss in connection with the Belly Buddy System, diet program and instructions therein.